Introduction

 

Welcome to Trendsuri! Our Sales Policy explains how we handle sales transactions, including product information, pricing, order processing, payment methods, shipping, and customer service. By using our website, you agree to these terms. Please read this document thoroughly to ensure a smooth shopping experience.

 

1. Product Information

 

At Trendsuri, we strive to provide accurate and up-to-date information about our products. Our product descriptions, images, prices, and availability are accurate to the best of our knowledge. However, there may be minor discrepancies in color or size due to monitor variations or production updates.

 

2. Pricing and Availability

 

Pricing: All prices listed on our website are in USD. Prices are subject to change without notice, but once your order is confirmed, the price at checkout will be the final price you pay.

Sales Tax: Sales tax may apply to your order depending on your location. The applicable tax will be calculated and added during the checkout process.

Promotions: From time to time, we may offer discounts, promotional offers, or special deals. These offers are subject to change and may have specific terms and conditions, such as expiration dates or product exclusions.

Product Availability: While we make every effort to keep our products in stock, availability is not guaranteed. If an item you order is out of stock or unavailable, you will be notified via email or phone, and you will have the option to select a different product or cancel the order.

3. Order Processing

 

Once you place an order, we begin processing it as soon as possible. Processing involves verifying your order details, payment, and preparing your items for shipment.

 

Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. This email serves as proof of your order.

Order Changes: If you need to modify or cancel your order, please contact us immediately at info@trendsuri.com or call (662) 628-1698. Once your order has been processed, we may be unable to make changes.

Backorders and Delays: In the event that a product is out of stock after you place an order, we will inform you about any delays or the option to substitute the item or cancel the order.

4. Payment Methods

 

We accept various payment methods to ensure a convenient and secure shopping experience:

 

Credit and Debit Cards: We accept Visa, MasterCard, American Express, and Discover.

PayPal: You can also pay using your PayPal account.

Gift Cards: If you have a Trendsuri gift card, it can be used for any purchase on our website.

Secure Payment Gateway: All transactions are processed through a secure, encrypted payment gateway to protect your financial information.

5. Order Shipping

 

Shipping Charges: Shipping costs will be calculated during checkout based on the size of your order and your delivery location.

Processing Time: Orders typically take 1-3 business days to process. However, processing times may vary based on product availability and the time of year (e.g., during holidays).

Shipping Methods: We offer various shipping methods, including standard, expedited, and express shipping. Your shipping options will be presented at checkout.

Delivery Time: Delivery time depends on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited methods may take 2-3 business days.

Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery progress. You can check your tracking status by visiting the carrier’s website.

International Shipping: We offer international shipping to selected countries. Additional shipping charges and import duties may apply, which are the responsibility of the customer.

6. Order Cancellation

 

You can cancel an order within 24 hours of placing it by contacting our customer service team. After the cancellation window has passed, we may not be able to process your cancellation request as your order may already be in processing or shipped.

 

7. Returns and Exchanges

 

If you are not satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed instructions. In general:

 

Eligibility for Returns: Items must be unused, unwashed, and in their original packaging to qualify for a return or exchange.

Timeframe: You must initiate your return within 30 days of receiving your order.

Return Process: Contact us at info@trendsuri.com to start the return process. We will guide you through the necessary steps.

8. Refunds

 

Refunds are processed within 5-7 business days after we receive your returned item(s). Refunds are issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

 

9. Customer Support

 

If you have any questions or concerns regarding your order, products, or returns, please contact our customer service team. We are here to help you:

 

Hotline: (662) 628-1698

Email: info@trendsuri.com

Website: trendsuri.com

We strive to provide excellent customer service, and we are happy to assist you with any inquiries.

 

10. Changes to This Sales Policy

 

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.