Refund and Return Policy
Effective Date: July 3, 2025
Effective Until: This policy remains in effect until it is updated, replaced, or superseded by a newer version published on our website.

At Trendsuri, we want every customer to be completely satisfied with their purchase. If, for any reason, you are not happy with the product you received, we offer a transparent and straightforward refund and return process. Please review the following guidelines to understand how we handle returns, refunds, and related matters.

Eligibility for Returns and Refunds

To qualify for a return or refund:

  • Items must be returned within 30 days of receipt.

  • Products must be unused, unopened, and in their original packaging.

  • A valid receipt or proof of purchase is required.

How to Return a Product

  • Contact our customer service team at info@trendsuri.com to request a return authorization.

  • Ship the item to the return address provided in our response.

  • Ensure the product is securely packaged to prevent damage during return transit.

Refund Process

  • Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • If approved, refunds will be processed to your original payment method within 7–10 business days.

Non-Refundable Items

We do not accept returns or issue refunds for:

  • Used or opened home products (e.g., kitchen tools, cleaning items, etc.)

  • Items marked as final sale or non-returnable

  • Gift cards

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

Shipping Fees

  • Customers are responsible for return shipping costs unless the item received is defective or damaged.

  • In cases of defects or shipping damage, please provide photo evidence when contacting customer support.

Changes to This Refund Policy

We may update or revise this Refund and Return Policy at any time. Any changes will be published on this page with an updated Effective Date.

Need Help?

Phone: 079 4890 3270
Email: info@trendsuri.com

Thank you for shopping with Trendsuri. Your satisfaction is our priority.